ZoraBet Rules and Regulations in Serbia

1. Users must be at least 18 years of age to register an account and use any services on the platform.
2. Each user is permitted to hold only one registered account; duplicate accounts are subject to immediate closure.
3. The platform reserves the right to modify, suspend, or terminate services at its discretion, with or without prior notice.
4. All account information provided during registration must be accurate, complete, and kept up to date.
5. Users are solely responsible for maintaining the confidentiality of their login credentials.
6. Bonuses and promotional offers are subject to separate terms and may be amended or withdrawn at any time.
7. The platform’s content, including software, graphics, and data, is protected by intellectual property rights and may not be reproduced without authorization.
8. Liability for indirect or consequential losses arising from use of the platform is excluded to the maximum extent permitted by law.
9. These terms are governed by the laws of Serbia, and any disputes are subject to the jurisdiction of competent Serbian courts.
10. Users who violate these terms may have their accounts suspended or permanently closed, with any pending withdrawals reviewed in accordance with applicable AML regulations.

All betting activity on the ZoraBet platform is available exclusively to registered users who have completed the required verification process and meet the minimum age requirement of 18 years. Bets are accepted at the odds displayed at the time of placement, and the platform reserves the right to void or restrict bets in cases of technical errors, suspected fraud, or breaches of these rules. Minimum and maximum stake limits apply per event and per bet type, and users are advised to review the applicable limits before placing any wager. Win and loss calculations are conducted in accordance with the official results of the relevant sporting event or game outcome, and any disputes regarding results are resolved based on data from authorised sources.

Key Betting Rules

1. Only registered and verified users aged 18 or older are permitted to place bets on the platform.
2. Bets are final upon confirmation and may not be altered or cancelled except in circumstances specified in these rules.
3. Minimum and maximum stake limits are set per event and are subject to change without prior notice.
4. The platform reserves the right to limit the maximum payout on any single bet or series of bets.
5. Bets placed on events that have already commenced may be voided at the platform’s discretion.
6. In the event of a technical error affecting odds or bet acceptance, the platform reserves the right to cancel affected bets and refund the original stake.
7. Suspicious betting patterns may result in account review, bet cancellation, or account suspension.
8. Bet outcomes are determined solely by the official result of the relevant event, as confirmed by the authorised governing body.
9. Accumulator bets are subject to the rules of each individual event included in the selection.
10. The platform reserves the right to impose betting restrictions on individual accounts without prior explanation, in accordance with its internal risk management policies.

All financial transactions on the ZoraBet platform are processed in accordance with Serbian financial regulations and the platform’s internal payment policies, which are designed to protect both users and the integrity of the service. Deposits are credited to user accounts upon successful processing, and withdrawals are subject to identity verification in compliance with applicable KYC and AML requirements. The platform supports a range of payment methods, each carrying its own processing times, minimum and maximum transaction limits, and applicable fee structures. Users are advised to ensure that all payment details are accurate before submitting any transaction request, as errors may result in delays or cancellations.

Key Payment Rules

1. All deposits must be made from payment accounts or methods registered in the user’s own name; third-party transactions are prohibited.
2. The minimum deposit amount and minimum withdrawal amount are specified within the platform’s cashier section and are subject to change.
3. Withdrawals are processed only to the same payment method used for the original deposit, subject to availability.
4. Identity verification (KYC) must be completed before any withdrawal request is approved.
5. The platform reserves the right to request additional documentation to comply with AML obligations before releasing funds.
6. Standard withdrawal processing times vary by payment method and are provided at the point of transaction; delays may occur during peak periods or pending verification.
7. The platform does not charge fees for standard deposits; however, certain payment providers may apply their own charges.
8. Funds associated with active bonus conditions may not be withdrawn until the applicable wagering requirements have been met.
9. The platform reserves the right to cancel or reverse any transaction found to be in violation of these payment rules or applicable law.
10. All transactions are conducted in Serbian Dinar (RSD) or the currency specified for the user’s account, and exchange rates may apply for international payment methods.

ZoraBet is committed to promoting responsible gambling and maintaining a safe environment for all registered users in Serbia. The platform recognises that gambling can become harmful and has implemented a range of tools to help users maintain control over their betting activity. Users are encouraged to set personal deposit, loss, and session time limits through the account settings, which take effect immediately upon activation. A self-exclusion option is available for users who require a temporary or permanent break from the platform; once activated, self-exclusion cannot be reversed during the chosen period. The platform also provides a reality check feature that notifies users of the time spent during active sessions, supporting informed decision-making. Users who have concerns about their gambling behaviour are strongly advised to seek support from dedicated organisations before the situation escalates. Minors are strictly prohibited from accessing the platform, and parental control software is recommended for households where minors may have access to devices used for gambling.

Support Organisations in Serbia

• Uprava za igre na srecu Republike Srbije (Administration for Games of Chance of the Republic of Serbia), the national regulatory authority responsible for overseeing gambling standards and player protection;
• Centar za mentalno zdravlje (Centre for Mental Health), which provides counselling services for individuals experiencing gambling-related difficulties;
• Institut za javno zdravlje Srbije “Dr Milan Jovanovic Batut,” which offers guidance and resources on addiction prevention and mental health support;
• Anonimni kockari Srbija (Gamblers Anonymous Serbia), a peer support network for individuals seeking assistance with problem gambling;
• SOS telefon za pomoc zavisnicima, a national helpline providing immediate support for individuals and families affected by addictive behaviours.

ZoraBet operates in full compliance with Serbian anti-money laundering (AML) legislation and the applicable regulations governing the prevention of terrorism financing in the online gaming sector. As part of its legal obligations, the platform requires all users to complete identity verification (KYC) procedures before accessing the full range of services, including deposits, withdrawals, and participation in bonus programmes. User accounts and transaction histories are continuously monitored for patterns that may indicate suspicious financial activity, including structuring, layering, or unusual betting behaviour inconsistent with a user’s established profile. Any transaction or account activity identified as potentially suspicious is reported to the competent Serbian authorities in accordance with the Law on Prevention of Money Laundering and Terrorism Financing. The platform reserves the right to place an immediate hold on funds, restrict account functionality, or permanently close any account where AML concerns have been identified, pending investigation. Users found to have engaged in money laundering or any related activity will be permanently banned from the platform, and all relevant information will be disclosed to the appropriate regulatory and law enforcement bodies without further notice.

ZoraBet processes personal data in accordance with applicable Serbian data protection laws and the requirements set out by the Commissioner for Information of Public Importance and Personal Data Protection. Personal information collected during account registration includes, but is not limited to, full name, date of birth, address, contact details, and payment information, all of which are necessary for the provision of services, identity verification, and regulatory compliance. Data related to user activity on the platform, including betting history and session data, is processed for operational, security, and legal purposes. The platform does not sell personal data to third parties and shares information only where required by law, as part of KYC or AML processes, or with service providers operating under binding data processing agreements. Users have the right to access their personal data, request corrections, seek erasure in cases permitted by law, and object to specific forms of processing by submitting a written request through the platform’s official contact channels. Data retention periods are determined by the nature of the information and the applicable legal requirements, with certain records retained for a minimum period as mandated by Serbian financial and gaming regulations. All personal data is stored on secured servers with access restricted to authorised personnel only. Any data breach affecting user rights is reported to the competent authority and affected users in accordance with legal obligations and within the timeframes prescribed by Serbian law.

ZoraBet applies a comprehensive set of technical and organisational security measures to protect user accounts, personal data, and financial transactions from unauthorised access, misuse, or loss. The platform’s security infrastructure is maintained in accordance with industry standards applicable to licensed online gaming operators in Serbia, and is subject to regular review and testing.

Security Measures in Place

• All data transmitted between users and the platform is encrypted using SSL (Secure Socket Layer) technology, ensuring that personal and financial information cannot be intercepted during transmission;
• Two-factor authentication (2FA) is available to users wishing to add an additional layer of protection to their accounts;
• Automated systems continuously monitor account activity and transaction patterns for indicators of unauthorised access or fraudulent behaviour;
• User accounts are subject to automatic session timeouts after periods of inactivity, reducing the risk of unauthorised access on shared or unattended devices;
• Access to sensitive user data within the platform’s internal systems is restricted to authorised personnel and governed by strict role-based access control policies.