ZoraBet Privacy Policy

ZoraBet is committed to protecting the personal data of all users accessing its services from Serbia. The platform collects only the information necessary to deliver secure, compliant, and functional services. All collected data is processed in accordance with the Law on Personal Data Protection of the Republic of Serbia (ZZPL), as well as applicable European data protection frameworks where relevant.

The following points summarize the types of information collected and the security measures applied:

1. Full name, date of birth, and contact details are collected during registration.
2. Government-issued identification documents are required for identity verification and age confirmation.
3. Financial information, including payment method details and transaction history, is collected to process deposits and withdrawals.
4. Device identifiers, IP addresses, and browser data are collected automatically during platform use.
5. Behavioral data, such as session activity and navigation patterns, is recorded for service improvement purposes.
6. Communication records, including support correspondence and account notifications, are retained as part of the user file.
7. Data is encrypted in transit using industry-standard SSL/TLS protocols.
8. Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
9. Internal data handling procedures are regularly audited for compliance with applicable legal standards.
10. Users may request access to, correction of, or deletion of their personal data at any time by contacting the support team.

Users have the right to access their stored personal information, request corrections to inaccurate data, and petition for the deletion of information that is no longer required for lawful purposes. These rights may be exercised through the account settings interface or by submitting a formal request to the designated data protection contact.

ZoraBet operates in full compliance with the Law on Personal Data Protection of the Republic of Serbia. The platform applies both technical and organizational measures to ensure that personal data is processed lawfully, fairly, and transparently, in line with the obligations set out under Serbian data protection legislation.

Personal data collected by ZoraBet is used exclusively for defined, lawful purposes that support the delivery and improvement of its online services in Serbia. Account management relies on identifying and verifying users to maintain platform integrity and prevent unauthorized access. Transaction processing requires financial data to execute deposits, withdrawals, and account adjustments accurately. Service improvement activities draw on anonymized behavioral and usage data to refine platform performance and content relevance.

The following points illustrate the principal uses of collected personal information:

1. Creating, managing, and maintaining individual user accounts on the platform.
2. Verifying user identity and confirming eligibility to access regulated services.
3. Processing financial transactions, including deposits, withdrawals, and bonus allocations.
4. Detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
5. Sending account-related notifications, including security alerts and transaction confirmations.
6. Delivering personalized communications and promotional materials to users who have opted in to marketing.
7. Conducting analytics to understand platform usage trends and improve the overall user experience.
8. Fulfilling obligations to regulatory authorities, including reporting requirements under Serbian gaming and financial law.
9. Responding to user inquiries, complaints, and support requests.
10. Enforcing the platform’s Terms and Conditions and applicable legal agreements.

All data processing conducted by ZoraBet is grounded in a clearly identified lawful basis, including user consent, contractual necessity, legal obligation, or legitimate interest. The platform does not process personal data for purposes beyond those disclosed in this document, and users retain the right to withdraw consent for non-essential processing at any time.

Users registered on ZoraBet’s platform may view their stored personal information directly through their account profile at any time. If any details are found to be inaccurate or outdated, users are able to submit a correction request through the account settings interface or by contacting the platform’s support team directly. Requests for data deletion are processed in accordance with applicable legal obligations, meaning that certain information may be retained for a defined statutory period even following account closure.

By using the platform’s services, users acknowledge and accept that identity verification checks, including the submission and review of supporting documents, may be required before modifications to sensitive account data are approved. Payment information shared during the registration or transaction process is handled by authorized electronic payment service providers, who are contractually bound to maintain confidentiality and apply appropriate security standards. ZoraBet does not store full payment card numbers or sensitive authentication credentials on its own servers.

The platform maintains a consistent commitment to user privacy throughout all stages of data access and modification. All requests relating to personal data are handled promptly, with due regard for both user rights and the legal retention requirements established under Serbian data protection law.

ZoraBet’s platform is intended exclusively for users who are 18 years of age or older. Access to any services, including registration, depositing, and participation in games or sports betting, is strictly prohibited for individuals under the legal age of majority in Serbia.

The following points outline the platform’s approach to protecting minors:

1. Age verification is conducted during the registration process using identity documentation submitted by the user.
2. The platform cannot independently confirm the age of a user without the submission of valid, government-issued identification.
3. Any account found to belong to a minor will be suspended immediately upon discovery.
4. All funds associated with an account held by a minor will be handled in accordance with applicable legal requirements.
5. Parents or legal guardians who believe a minor has registered on the platform may submit a formal request for data deletion to the support team.
6. Upon verified receipt of such a request, all personal data associated with the minor’s account will be permanently deleted from the platform’s systems.

Personal data collected from users in Serbia may be transferred to and processed in countries outside of Serbia where ZoraBet’s operational partners, technology providers, or service vendors are based. Such transfers are necessary to deliver the full range of platform services and fulfill contractual obligations to users. By continuing to use the platform, users provide explicit consent to the cross-border transfer of their personal data under the terms described in this policy. ZoraBet ensures that all international data transfers are conducted under appropriate safeguards that preserve the confidentiality and integrity of user information.

The following points provide further detail on international data transfer practices:

1. Data may be processed in jurisdictions that maintain data protection standards recognized as adequate under applicable law.
2. All third-party recipients of transferred data are bound by contractual confidentiality obligations.
3. Technical safeguards, including encryption and access controls, are applied to data regardless of the country in which it is processed.
4. ZoraBet does not sell personal data to foreign entities or permit its use for purposes beyond those stated in this policy.
5. Users may request information regarding the specific countries to which their data may be transferred by contacting the support team.
6. In cases where a transfer destination does not offer an equivalent level of data protection, supplementary contractual or technical measures are applied to compensate for any identified gaps.

A disclaimer is a formal statement that may limit, qualify, or clarify the scope and legal effect of the provisions set out in this Privacy Policy. The disclaimers contained within this document take effect at the moment a user accepts this policy, through registration, continued use of the platform, or any other form of explicit or implied acceptance.

The following points describe the conditions and scope of the legal disclaimer applicable to this policy:

1. Acceptance of this Privacy Policy constitutes acknowledgment of all terms, limitations, and qualifications contained herein.
2. ZoraBet reserves the right to amend the terms of this policy in response to changes in applicable law, regulatory requirements, or operational circumstances.
3. Users who continue to access the platform following the publication of an updated policy version are deemed to have accepted the revised terms.
4. The platform does not accept liability for data processing outcomes that result directly from inaccurate or incomplete information provided by the user.
5. Where applicable law grants users rights that cannot be contractually waived, those rights remain fully intact notwithstanding any disclaimer contained in this document.
6. This disclaimer does not restrict or override any rights afforded to users under the Law on Personal Data Protection of the Republic of Serbia or other applicable mandatory legislation.

Cookies are small text files placed on a user’s device by a website during a browsing session, storing information that helps the site recognize returning users and remember their preferences. ZoraBet uses cookies to collect statistical data about platform usage, analyze user behavior patterns, personalize the browsing experience, and support ongoing improvements to site performance and content delivery. The information gathered through cookies may include session identifiers, page visit frequency, interaction sequences, and device configuration details. Cookies placed by the platform are retained for a period of up to one year from the date of their initial creation, after which they expire and are removed automatically. Users may manage cookie preferences through their browser settings; however, disabling certain categories of cookies may affect the availability or functionality of specific platform features.

By accessing or using any service available through the ZoraBet platform in Serbia, users confirm their full and unconditional acceptance of this Privacy Policy as it stands at the time of use. The most recently published version of this document supersedes all prior versions and constitutes the binding agreement between the user and the platform with respect to the collection and processing of personal data. Users are advised to review this policy periodically, as updates may be made without individual notification to reflect changes in legal requirements or operational practices.

Personal data held by ZoraBet may be disclosed to third parties under specific and defined circumstances, including compliance with legal obligations, resolution of disputes, or fulfillment of contractual arrangements with service providers. Where the identity of third-party recipients is publicly listed on the platform, users may consult that information directly. In cases where recipients are not individually identified, users will be informed of the purpose and scope of the disclosure prior to or at the time the data is shared. By registering and using the platform’s services, users provide consent to the sharing of their personal data in the circumstances described in this document.

The following points outline the categories of third parties with whom personal data may be shared:

1. Identity verification and Know Your Customer (KYC) service providers, for the purpose of confirming user eligibility.
2. Payment processing institutions and electronic money service providers, for the execution of financial transactions.
3. Regulatory and law enforcement authorities, where disclosure is required by applicable Serbian law or court order.
4. Fraud prevention and anti-money laundering compliance services, as part of the platform’s legal obligations.
5. Technology and infrastructure providers who support the operation of the platform under confidentiality agreements.
6. Legal advisors and dispute resolution bodies, where necessary to defend or exercise legal rights.
7. Analytics and platform performance service providers, who process anonymized or aggregated usage data.
8. Affiliated entities within the same corporate group, subject to the same data protection standards as the platform itself.

The ZoraBet platform may contain links to third-party websites, including partner sites, payment provider portals, or informational resources that operate independently under their own privacy policies and data handling practices. The presence of a link on the platform does not constitute an endorsement of the external site or its data protection standards. ZoraBet bears no responsibility for the collection, use, or protection of personal data by any external website accessed through a link found on the platform. Users are advised to exercise caution and review the applicable privacy documentation of any external site before submitting personal information.

The following points clarify the platform’s position regarding external links and third-party data practices:

1. Third-party websites linked from the platform operate under their own independent legal frameworks and privacy policies.
2. ZoraBet does not control, monitor, or assume liability for the data practices of any external website.
3. Personal data submitted to a third-party website after following a link from the platform is governed solely by that website’s privacy terms.
4. Users are responsible for reviewing the privacy policies of any external site they choose to visit.
5. The inclusion of a third-party link does not imply that the external site meets the same data protection standards applied by ZoraBet.
6. Any concerns regarding the data practices of a third-party site should be directed to the operator of that site directly.
7. ZoraBet periodically reviews outbound links to confirm their continued relevance and appropriateness, but cannot guarantee the ongoing compliance of any external site.
8. Users who identify a potentially harmful or misleading external link on the platform are encouraged to report it to the support team for review.